Refund policy

πŸ”„ Returns & Refunds Policy – EssentioGo

At EssentioGo, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

Returns

  • You may request a return within 14 days of receiving your order.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.

  • Certain items (such as perishable goods, custom products, or personal care items) may not be returnable.

Refunds

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

  • We only replace items if they are defective or damaged.

  • If you need an exchange for the same product, please contact us at [luthsh26@gmail.com]

Return Shipping

  • Customers are responsible for paying return shipping costs unless the item arrived damaged, defective, or incorrect.

  • We recommend using a trackable shipping service.

Contact Us

If you have any questions about our Returns & Refunds Policy, reach out to us:
πŸ“§ [luthsh26@gmail.com]
☎️ [+65 85427095]